Return Policy

Return Policy

At Mystic Fortune Sdn. Bhd., customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. Please read the following terms carefully before initiating a return.

1. Eligibility for Returns

We may accept returns under the following conditions:

  • Item is unused, in original condition, and with all original packaging.
  • Return request is made within 5 days from the date of delivery.
  • Proof of purchase (receipt or order confirmation) is provided.
  • Item is not listed under non-returnable items (see Section 4).

Note: Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for returns.

2. How to Initiate a Return

To request a return, follow these steps:

  1. Contact Us – Email us at [Insert Contact Email] with your order number, reason for return, and supporting photos if applicable.
  2. Await Approval – Our team will review your request and respond within 7 business days.
  3. Ship the Item – If approved, we will provide return instructions. You must ship the item back within 5 days.
  4. Receive Refund or Replacement – Once we receive and inspect the returned item, we will process your refund or exchange.

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item sent).

3. Refund Process

Refunds will be issued to your original payment method within 7 business days after we receive and inspect the returned item.

  • Credit/Debit Card Payments – Refund will reflect within 5-10 business days.
  • E-Wallet & Bank Transfers – Refunds may take 3-7 business days to process.
  • Store Credit – Issued immediately after return approval and can be used for future purchases.

4. Non-Returnable & Non-Refundable Items

The following items are not eligible for returns or refunds:

  • Personalized or customized products (e.g., engraved gifts, printed items)
  • Perishable goods (e.g., food, beverages, or items with expiration dates)
  • Gift cards or vouchers
  • Final sale or clearance items
  • Products damaged due to misuse or improper handling

5. Exchanges & Replacements

If you received a defective, damaged, or incorrect item, we will replace it at no additional cost or issue a full refund. Please report any such issues within 7 days of receiving your order.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account or payment method statement.
  2. Contact your bank or payment provider, as processing times vary.
  3. If the issue persists, contact us at auyong555@hotmail.com for assistance.

7. Cancellations & Order Modifications

  • Order Cancellations – Allowed within 1 hours of purchase. After this period, cancellations may not be possible if the order has already been processed.
  • Address Changes & Modifications – Contact us within 24 hours to request changes.

8. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our mistake (e.g., defective or incorrect item sent).
  • We recommend using a trackable shipping service to ensure the safe return of your item.
  • We are not responsible for lost or damaged return shipments.

9. Contact Us

For any return or refund inquiries, reach out to us at:

📧 Email: auyong555@hotmail.com
📍 Address: The Met Corporate Towers, Level 9 (Events) & Level 10 (Coworking), 20, Jalan Dutamas 2, 50480 Kuala Lumpur
📞 Phone: +6019 753 1349

We are happy to assist you with your return requests and ensure a smooth experience.